Effective Date: July 8, 2026 · Last Updated: July 8, 2026
This notice has two parts. Part A is our Privacy Policy. Part B is our Terms of Use. Both apply to your use of this website.
1. Who We Are and What You Are Agreeing To
This website, located at remixhq.com and any subdomains, together with any patient-facing forms, portals, scheduling tools, chat interfaces, and mobile experiences we operate (collectively, the "Site"), is provided by Remix Medical PLLC, a Texas professional limited liability company, and its administrative services affiliate Lyriq Health, Inc. (together, "Remix Medical," "we," "us," or "our").
By accessing or using the Site, you agree to this notice in its entirety. If you do not agree, do not use the Site.
Part B contains a binding arbitration provision and class action waiver in Section 30 that affect your legal rights. Section 30 expressly excludes health care liability claims.
2. Scope — and What This Notice Does Not Cover
Two different bodies of law apply to two different categories of information. Read this section carefully — it determines which rights you have.
| Protected Health Information (PHI) | Website & Marketing Data | |
|---|---|---|
| What it is | Information created or received by us in the course of providing or billing for treatment — your chart, portal messages, claims, imaging, lab results. | Information collected when you browse the Site, submit a general contact form, or interact with our advertising. |
| Governing law | HIPAA, HITECH, 42 C.F.R. Part 2, and the Texas Medical Records Privacy Act (Tex. Health & Safety Code Ch. 181). | The Texas Data Privacy and Security Act (TDPSA), Tex. Bus. & Com. Code Ch. 541; the FTC Act; other state consumer privacy laws. |
| Where it's described | The Notice of Privacy Practices. | This notice. |
HIPAA does not govern most Site browsing data. Conversely, the TDPSA does not govern PHI — HIPAA-covered entities and PHI are expressly exempt from it. Where the two overlap, or where it is unclear which applies, we apply the more protective standard.
If any provision of this notice conflicts with the Notice of Privacy Practices with respect to PHI, the Notice of Privacy Practices controls.
PART A — PRIVACY POLICY
3. Information We Collect
3.1 Information You Provide
- Identifiers: name, email address, mailing address, telephone number, date of birth.
- Appointment request details: preferred location, preferred clinician, referral source, general reason for visit.
- Employment and inquiry data: résumé content, professional credentials, message text.
- Payment data: processed by our PCI-compliant payment processor. We do not store full payment card numbers.
- Correspondence: the content of emails, chat sessions, and recorded telephone calls.
3.2 Information Collected Automatically
- Device and connection data: IP address, browser type and version, operating system, device identifiers, screen resolution, language, referring URL, exit pages.
- Usage data: pages viewed, time on page, scroll depth, clicks, search terms entered on the Site, form-field focus events, and general interaction patterns.
- Approximate location: derived from IP address at the city or region level.
- Cookie and pixel identifiers. See Section 4.
3.3 Information From Third Parties
- Advertising and analytics partners (aggregate campaign performance, audience segments).
- Review platforms (Google Business Profile and similar), from which we ingest publicly posted reviews, ratings, and reviewer display names.
- Eligibility clearinghouses, when you use an insurance verification tool.
- Referring providers, payors, and health information exchanges — this data is typically PHI and is governed by the Notice of Privacy Practices.
3.4 Sensitive Data
We do not intentionally collect sensitive personal data through general Site forms. Please do not describe symptoms, conditions, injuries, medications, or treatment in an unsecured Site form or by ordinary email. If you do so voluntarily, we will treat that information under HIPAA once received, but the transmission itself is unsecured.
4. Cookies, Pixels, and Tracking Technologies
| Category | Purpose | Can you refuse? |
|---|---|---|
| Strictly necessary | Security, load balancing, session integrity, accessibility, fraud prevention. | No — the Site cannot function without these. |
| Functional | Remembering location or clinician preference, chat continuity, language. | Yes |
| Analytics / performance | Understanding aggregate traffic and content performance; session replay and heatmapping. | Yes |
| Advertising / targeting | Measuring campaign performance and delivering relevant advertising, including retargeting. | Yes |
4.1 Our Position on Tracking Technologies and Health Information
We take a deliberately conservative approach:
- No third-party advertising or analytics tags are deployed on authenticated pages, including the patient portal, or on any page where PHI is displayed or entered.
- No PHI is transmitted to advertising or analytics vendors. We do not pass form-field contents, appointment reasons, or clinical identifiers to third-party tags.
- Session-replay and heatmap tools are configured to mask input fields by default.
- Where a vendor requires access to PHI to perform a service for us, we execute a HIPAA Business Associate Agreement before any data flows.
We are aware that in American Hospital Ass'n v. Becerra, No. 4:23-cv-1110 (N.D. Tex. June 20, 2024), the court vacated HHS guidance to the extent it provided that HIPAA obligations are triggered where an online technology connects an individual's IP address with a visit to an unauthenticated public webpage addressing specific health conditions or health care providers, and HHS did not appeal. The court did not vacate the portions of that guidance addressing tracking technologies on user-authenticated pages such as patient portals. We do not rely on that decision as a license to track health-seeking behavior, and our practices above go beyond what that ruling requires.
4.2 Your Choices
- Consent banner. Non-essential cookies are set only after you consent. Change your choices any time at Your Privacy Choices.
- Global Privacy Control (GPC). We recognize and honor GPC and other universal opt-out mechanisms as a valid opt-out of targeted advertising and of any sale of personal data, as required by the TDPSA. If you visit with GPC enabled, we suppress advertising and targeting tags before they load.
- Browser controls. You may block or delete cookies through your browser. Doing so may impair Site functionality.
- Industry opt-outs. optout.aboutads.info (DAA) and optout.networkadvertising.org (NAI).
- Platform-specific controls. Google Ads Settings: myadcenter.google.com. Google Analytics opt-out: tools.google.com/dlpage/gaoptout. Meta ad preferences: accountscenter.facebook.com/ad_preferences.
4.3 Do Not Track
Because there is no consensus standard for the legacy browser "Do Not Track" header, the Site does not respond to it. We do honor GPC, which is the current, legally recognized signal.
5. How We Use Information
- Operate, secure, maintain, and improve the Site;
- Respond to inquiries, route appointment requests, and verify insurance eligibility;
- Communicate with you about appointments, care, and billing;
- Send marketing communications where you have opted in, and measure their performance;
- Understand which content and locations serve our communities, in aggregate;
- Detect, investigate, and prevent fraud, abuse, and security incidents;
- Comply with legal obligations, professional licensure requirements, and law enforcement or regulatory process;
- Establish, exercise, or defend legal claims.
We use personal data only for purposes that are reasonably necessary and proportionate to those disclosed here, consistent with Tex. Bus. & Com. Code § 541.101.
5.1 Artificial Intelligence
- Content operations. AI assists in drafting and editing patient education content. All clinical content is reviewed and approved by a licensed clinician before publication.
- Site operations. AI may assist with search, summarization, and triage of general inquiries.
- No automated clinical decisions. We do not use AI or automated processing to make decisions producing legal or similarly significant effects concerning you without human review.
Consistent with the Texas Responsible Artificial Intelligence Governance Act (TRAIGA, HB 149, effective January 1, 2026) and Texas SB 1188, where artificial intelligence is used in the course of your diagnosis or treatment, you will be informed before or at the time of service (or as soon as reasonably practicable in an emergency). We do not transmit PHI to AI systems for purposes beyond treatment, payment, health care operations, or as required by law without your written authorization.
6. How We Disclose Information
We do not sell your personal data for money. We do not rent or lease patient lists.
| Category of recipient | Examples of data shared |
|---|---|
| Website hosting, CMS, and infrastructure providers | Device and usage data, form submissions |
| Analytics providers | Pseudonymous usage and device data |
| Advertising and measurement partners (only absent an opt-out) | Cookie identifiers, IP address, campaign interactions |
| Communications, call-tracking, and messaging vendors | Name, phone number, call metadata, call recordings |
| Payment processors | Payment card data (tokenized) |
| Practice management, EHR, and eligibility vendors | PHI, under Business Associate Agreements |
| Professional advisors (legal, accounting, compliance) | As necessary |
| Successors in a merger, acquisition, or asset sale | As permitted by law; PHI transfers only per HIPAA |
| Government authorities, regulators, and courts | As required by law or legal process |
Some advertising disclosures may constitute a "sale" or "sharing"/"targeted advertising" under certain state privacy laws, even without monetary exchange. You may opt out at any time at Your Privacy Choices.
6.1 Sensitive and Biometric Data
We do not sell sensitive personal data. We do not sell biometric personal data. We do not collect biometric identifiers through the Site.
Accordingly, the notices required by Tex. Bus. & Com. Code § 541.102(b) and (c) are not applicable.
7. Your Texas Privacy Rights (TDPSA)
If you are a Texas resident acting in an individual (non-commercial, non-employment) capacity, you have the right to:
- Confirm whether we are processing your personal data, and access it;
- Correct inaccuracies;
- Delete personal data you provided or that we obtained about you;
- Obtain a portable copy in a readily usable format;
- Opt out of (a) targeted advertising, (b) the sale of personal data, and (c) profiling in furtherance of decisions producing legal or similarly significant effects.
These rights do not extend to PHI, which is exempt from the TDPSA. Your rights regarding PHI are described in the Notice of Privacy Practices.
7.1 How to Submit a Request
- Email: info@remixhq.com
- Phone: 713-597-5131
- Mail: Attn: Privacy Officer, Remix Medical PLLC, 1724 Richmond Avenue, Houston, TX 77098
We will verify your identity using information reasonably necessary for that purpose. An authorized agent may submit an opt-out request on your behalf.
We respond within 45 days, extendable once by an additional 45 days with notice to you. Requests are free, once per 12 months.
7.2 Right to Appeal
If we decline to act on your request, we will tell you why. You may appeal within a reasonable period by emailing info@remixhq.com with the subject line "Privacy Rights Appeal." We will respond in writing within 60 days. If we deny the appeal, we will provide you an online mechanism to submit a complaint to the Texas Attorney General.
7.3 Non-Retaliation
We will not deny services, charge different prices, or provide a different level of service because you exercised a privacy right.
8. Rights of Residents of Other States
If you reside in California, Colorado, Connecticut, Virginia, Oregon, Montana, Delaware, Nebraska, New Hampshire, New Jersey, Maryland, Minnesota, Rhode Island, Indiana, Kentucky, Tennessee, Iowa, Utah, or another state with a comprehensive consumer privacy law, you may have rights substantially similar to those in Section 7, and additionally:
- California: rights to know, delete, correct, opt out of sale/sharing, limit use of sensitive personal information, and be free from retaliation (CCPA/CPRA). Medical information governed by HIPAA and the California Confidentiality of Medical Information Act is exempt. We do not have actual knowledge that we sell or share the personal information of consumers under 16.
- Consumer health data laws (e.g., Washington's My Health My Data Act, Nevada SB 370): we do not sell consumer health data, and we do not collect it through the Site outside a HIPAA-covered context.
- Colorado, Connecticut, and others: we recognize universal opt-out mechanisms including GPC.
9. Security
We maintain administrative, physical, and technical safeguards designed to protect personal data, including encryption in transit (TLS) and at rest, access controls, least-privilege provisioning, multi-factor authentication for systems containing ePHI, logging and monitoring, vendor risk assessment, and workforce training. Our safeguards for ePHI are designed to satisfy the HIPAA Security Rule (45 C.F.R. Part 164, Subpart C).
No method of transmission or storage is perfectly secure. We cannot guarantee absolute security.
9.1 Breach Notification
In the event of a breach of unsecured PHI, we will notify affected individuals, HHS, and where applicable the media, as required by the HIPAA Breach Notification Rule.
For breaches of computerized sensitive personal information, we will notify affected individuals without unreasonable delay and not later than 60 days after determining a breach occurred, and will notify the Texas Attorney General within 30 days where 250 or more Texas residents are affected (Tex. Bus. & Com. Code § 521.053).
10. Data Retention
Medical records are retained in accordance with Texas Medical Board rules (22 Tex. Admin. Code § 165.1) — generally seven years from the date of last treatment, or, for minors, until the patient's 21st birthday or seven years, whichever is longer. Website analytics data is retained for no more than 26 months. Call recordings are retained in accordance with our records retention schedule and then securely destroyed.
11. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from them online in violation of COPPA. Contact info@remixhq.com for deletion. Health information about a minor patient collected in the course of treatment is PHI, governed by HIPAA, the Texas Medical Records Privacy Act, and Texas laws on minor consent.
12. Public Postings
Information you post publicly — including reviews on third-party platforms — is not private and is not protected by HIPAA.
13. Users Outside the United States
The Site is intended for U.S. users. Your information will be transferred to, stored, and processed in the United States.
PART B — TERMS OF USE
14. Eligibility
The Site is intended for users who are at least 18 years old and located in the United States. If you are a parent or guardian acting on behalf of a minor patient, you represent that you have legal authority to do so.
Clinical services described on the Site are offered only to patients physically located in Texas at the time of service, except where we hold a valid license or applicable interstate authorization.
15. No Medical Advice; No Physician-Patient Relationship
The Site is for general informational and educational purposes only. Content on the Site — including condition pages, treatment pages, clinician profiles, blog articles, FAQs, and any AI-assisted summaries — is not medical advice, is not a substitute for professional medical judgment, and should not be relied upon to diagnose or treat any condition.
Using the Site does not create a physician-patient relationship. That relationship is formed only when you are formally accepted as a patient, complete our intake and consent process, and are evaluated by a licensed clinician.
15.1 Emergencies
The Site is not monitored in real time and must never be used for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately. If you are in crisis or having thoughts of suicide or self-harm, call or text 988 (Suicide & Crisis Lifeline).
15.2 Clinician Information
Clinician profiles, credentials, board certifications, hospital affiliations, and insurance participation are informational and may not reflect real-time status. Listing does not guarantee coverage. Verify benefits directly with your plan.
15.3 Third-Party and Legacy Content
Portions of the Site may reproduce or adapt content originally published on predecessor domains or by affiliated practices. Such content is provided as-is and may not reflect current clinical practice.
16. Appointment Requests, Forms, and Unsecured Communications
Contact forms, appointment request forms, callback requests, chat widgets, and email addresses on the Site are convenience channels, not clinical channels.
- Do not transmit protected health information, clinical details, symptoms, images of injuries, insurance card images, Social Security numbers, or payment card data through unsecured Site forms or ordinary email.
- Submission of a form is a request, not a confirmed appointment.
- Messages sent through unsecured channels may be delayed, misdelivered, intercepted, or lost.
- Secure clinical messaging is available only through our patient portal.
If you voluntarily submit PHI outside the patient portal, we will handle it under HIPAA and the Notice of Privacy Practices once it is in our possession, but transmission to us is at your own risk.
17. Electronic Communications and E-SIGN Consent
By using the Site, you consent to receive communications from us electronically. You agree that all agreements, disclosures, and notices we provide electronically satisfy any legal requirement that they be in writing, consistent with the E-SIGN Act (15 U.S.C. § 7001 et seq.) and the Texas Uniform Electronic Transactions Act. You may withdraw consent by contacting us at the address in Section 35.
18. Telephone, Text Message, and Call Recording
18.1 Consent to Contact
By providing a telephone number, you consent to receive calls and text messages from Remix Medical and its authorized agents at that number, including calls or texts placed with an automatic telephone dialing system or prerecorded or artificial voice, for appointment scheduling, confirmations, reminders, clinical follow-up, billing, and — only where you have separately and expressly opted in — marketing.
Consent to marketing calls or texts is not a condition of receiving treatment or purchasing any service. Message and data rates may apply.
18.2 Revoking Consent
You may revoke consent at any time by any reasonable means, including replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE; calling 713-597-5131; or emailing info@remixhq.com. We honor revocation requests within 10 business days. We may send a single confirmation message.
18.3 Call Recording and Call Tracking
Calls to and from Remix Medical may be monitored or recorded for quality assurance, training, clinical documentation, and compliance purposes. We use call-tracking telephone numbers, including numbers assigned to specific service lines and marketing channels, that route to our practice and capture metadata such as the calling number, call duration, and referring source.
By calling us or requesting a call through the Site, you consent to such recording, monitoring, and tracking. If you do not consent, notify the staff member at the beginning of the call or discontinue the call.
18.4 Session Recording and Analytics
The Site may use analytics, heatmapping, and session-replay technologies that record page interactions such as clicks, scrolls, form-field focus, and mouse movement. These tools are configured to suppress capture of sensitive input fields. By using the Site, you consent to such recording.
19. Patient Portal and Account Security
Access to the patient portal is governed by separate portal terms. You are responsible for maintaining the confidentiality of your credentials. Notify us immediately at info@remixhq.com of any suspected unauthorized access. We may suspend portal access for suspected misuse or security risk, subject to our obligation to provide access to your designated record set under HIPAA.
20. Fees, Estimates, and Financial Disclosures
Any pricing or cost information on the Site is estimated, subject to change, and does not constitute a binding quote or a guarantee of insurance coverage. If you are uninsured or self-pay, you are entitled to a Good Faith Estimate — see Good Faith Estimate & Billing Rights. Nothing on the Site waives your rights under the No Surprises Act or Texas balance-billing statutes.
21. Third-Party Sites, Services, and Content
The Site links to and integrates third-party services. We do not control these services and are not responsible for their content, availability, security, accuracy, or privacy practices. A link is not an endorsement. Certain third parties may act as our business associates under HIPAA; others act independently.
22. Intellectual Property
Unless otherwise noted, all content on the Site — text, graphics, logos, photographs, clinician portraits, illustrations, layouts, structured data, source code, and the selection and arrangement thereof — is © 2026 Remix Medical PLLC or its licensors, and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
REMIX MEDICAL, the Remix Medical mark and logo, and related marks are trademarks or service marks of Remix Medical PLLC. Names of other companies and products mentioned on the Site may be trademarks of their respective owners. No license is granted by implication, estoppel, or otherwise.
You may view, download, and print Site content for your own personal, non-commercial reference. Any other use requires our prior written permission.
Copyright concerns. If you believe content on the Site infringes your copyright, contact info@remixhq.com identifying the work, where it appears on the Site, and your contact information. We review such reports promptly and will remove infringing material.
23. Automated Access, Scraping, and Text and Data Mining
Except for standards-compliant search engine crawlers that honor our robots.txt, you may not access the Site by any automated means, including scrapers, crawlers, spiders, headless browsers, or scripts, without our prior written consent.
We expressly reserve all rights with respect to text and data mining and the use of Site content for the training, fine-tuning, grounding, or retrieval-augmented generation of artificial intelligence or machine learning systems. No such use is authorized absent a written license. This reservation is made pursuant to applicable law, including Article 4(3) of EU Directive 2019/790.
24. Your Content, Reviews, and Testimonials
24.1 License to Us
If you submit any content to the Site ("User Content"), you grant us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable license to use, reproduce, adapt, publish, and display it in connection with operating and promoting the practice. You represent that you own or control all rights necessary to grant this license.
Do not submit PHI or clinical details as User Content. Information you post publicly is no longer private and is not protected by HIPAA.
24.2 Reviews and Testimonials
We may display patient reviews and ratings aggregated from third-party platforms such as Google Business Profile. Consistent with the FTC Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465):
- We do not create, purchase, or procure fake or incentivized reviews.
- We do not suppress or selectively display reviews on the basis of their rating or sentiment.
- Displayed reviews reflect the experience of individual patients. Individual results vary and are not predictive of your outcome.
24.3 Moderation
We have no obligation to monitor User Content but reserve the right to review, refuse, edit, or remove it at our sole discretion.
25. Prohibited Conduct
You agree not to: use the Site unlawfully; impersonate any person or entity; upload malware; probe, scan, or test Site vulnerability without authorization; access data not intentionally made available to you; harvest information about other users; overburden the Site; defame, harass, stalk, or threaten others; post obscene, discriminatory, infringing, or unlawful content; advertise, solicit, or run contests or chain communications; falsify attributions or proprietary notices; or use the Site in any manner that violates HIPAA, the Texas Medical Records Privacy Act, or other applicable privacy law.
We may investigate suspected violations and cooperate with law enforcement.
26. Disclaimer of Warranties
THE SITE AND ALL CONTENT MADE AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REMIX MEDICAL AND ITS AFFILIATES, CLINICIANS, EMPLOYEES, AGENTS, AND SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
THIS SECTION DOES NOT APPLY TO, AND DOES NOT LIMIT, ANY OBLIGATION OR STANDARD OF CARE OWED TO YOU AS A PATIENT IN THE COURSE OF CLINICAL TREATMENT.
27. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REMIX MEDICAL, LYRIQ HEALTH, INC., OR THEIR RESPECTIVE AFFILIATES, OFFICERS, MEMBERS, CLINICIANS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SITE.
OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00).
SOME JURISDICTIONS DO NOT ALLOW THESE EXCLUSIONS, SO THEY MAY NOT APPLY TO YOU.
NOTHING IN THIS SECTION LIMITS LIABILITY FOR: (A) HEALTH CARE LIABILITY CLAIMS AS DEFINED BY TEX. CIV. PRAC. & REM. CODE CH. 74; (B) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; OR (C) ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
IF YOU ARE DISSATISFIED WITH THE SITE OR THIS NOTICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
28. Indemnification
You agree to indemnify, defend, and hold harmless Remix Medical, Lyriq Health, Inc., and their affiliates, officers, members, clinicians, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of (a) your use of the Site; (b) your violation of this notice; (c) your User Content; or (d) your violation of any law or third-party right.
29. Termination
We may suspend or terminate your access to the Site at any time and without notice. Sections 2, 15, 22–24, 26–28, and 30–35 survive termination.
30. Dispute Resolution; Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
30.1 Scope — and What Is Excluded
This Section applies to disputes arising out of or relating to your use of the Site and this notice.
THIS SECTION DOES NOT APPLY TO — AND YOU ARE NOT AGREEING TO ARBITRATE — ANY "HEALTH CARE LIABILITY CLAIM" AS DEFINED IN TEX. CIV. PRAC. & REM. CODE § 74.001, OR ANY CLAIM ARISING FROM THE PROVISION OF, OR FAILURE TO PROVIDE, MEDICAL CARE OR TREATMENT. Any agreement to arbitrate a health care liability claim would require a separate written agreement containing the notice prescribed by Tex. Civ. Prac. & Rem. Code § 74.451. This Section is not such an agreement, and nothing on this Site constitutes one.
This Section also does not apply to claims brought in small claims court, or to requests for injunctive relief to protect intellectual property or address unauthorized access.
30.2 Informal Resolution First
Before initiating arbitration, send a written Notice of Dispute to info@remixhq.com describing the dispute and the relief sought. The parties will attempt in good faith to resolve it for 60 days.
30.3 Binding Arbitration
If informal resolution fails, any remaining dispute within the scope of Section 30.1 shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Harris County, Texas, or, at your election, conducted by telephone, videoconference, or on written submissions. The Federal Arbitration Act governs this Section. Judgment on the award may be entered in any court of competent jurisdiction.
30.4 Class Action Waiver
YOU AND REMIX MEDICAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims. If this waiver is found unenforceable as to a particular claim, that claim shall proceed in court.
30.5 Your Right to Opt Out
You may opt out of this arbitration agreement within 30 days of first accepting this notice by sending written notice — your name, address, and a clear statement that you wish to opt out — to info@remixhq.com or the mailing address in Section 35. Opting out will not affect any other provision of this notice or your relationship with us.
30.6 Jury Trial Waiver
Except as prohibited by law, and except with respect to health care liability claims, you and Remix Medical waive any right to a jury trial in any dispute within the scope of this Section.
31. Governing Law and Venue
This notice is governed by the laws of the State of Texas, without regard to conflict-of-law principles. Subject to Section 30, you and Remix Medical consent to the exclusive jurisdiction and venue of the state and federal courts located in Harris County, Texas.
32. Jurisdiction and Scope of Practice
The Site is controlled and operated from Texas. Nothing on the Site constitutes an offer to provide clinical services in any jurisdiction where our clinicians are not licensed.
33. Accessibility and Nondiscrimination
Remix Medical works toward conformance with WCAG 2.1 Level AA and complies with applicable federal civil rights laws, consistent with Section 1557 of the Affordable Care Act (45 C.F.R. Part 92) and the ADA. Free auxiliary aids and language assistance services are available to patients at no cost. See Accessibility & Nondiscrimination.
34. Changes to This Notice
We may revise this notice at any time. Material changes will be indicated by updating the "Last Updated" date and, where appropriate, by posting a notice on the Site. Your continued use of the Site after changes take effect constitutes acceptance. Prior versions are available on request.
35. General Provisions and Contact
- Severability. If any provision is held unenforceable, the remainder stays in effect.
- No Waiver. Our failure to enforce any provision is not a waiver.
- Assignment. You may not assign this notice. We may assign it to an affiliate or successor.
- Entire Agreement. This notice constitutes the entire agreement regarding the Site. Separate agreements govern treatment, financial responsibility, and portal use, and control as to their subject matter.
- Force Majeure. We are not liable for failures caused by events beyond our reasonable control.
- No Third-Party Beneficiaries.
Remix Medical PLLC 1724 Richmond Avenue Houston, TX 77098 713-597-5131 · info@remixhq.com
Legal notices must be sent by certified mail, return receipt requested, marked Attn: Legal.